Terms and Conditions – Royal Rich
Last Updated: [11-11-2025]
Welcome to Royal Rich (referred to as “we”, “our”, or “us”).
By accessing or using our website www.royalrich99.com (the “Site”), you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before using our site or making any purchase.
If you do not agree with these Terms, please do not use this website.
1. General Information
Royal Rich is an Indian-based business specializing in natural fiber, handloom, and eco-spiritual products, including Dharba grass, banana fiber, and other sustainable materials.
Our goal is to provide authentic, eco-friendly, and handcrafted items that reflect traditional Indian craftsmanship for both domestic and international customers.
2. Use of Website
By using our website, you agree that:
You are at least 18 years old or accessing under the supervision of a parent or guardian.
You will use the website only for lawful purposes.
You will not use the site for fraudulent or unauthorized activities.
You will not interfere with or disrupt the site’s operations or security systems.
We reserve the right to restrict or terminate access if any misuse is detected.
3. Product Information
We make every effort to ensure product details, descriptions, and images are accurate.
However, as our products are handcrafted from natural materials, slight variations in color, texture, or size may occur.
These variations are not considered defects but part of the natural uniqueness of handcrafted items.
4. Pricing & Payment
All prices are listed in US Dollars (USD) by default and may include applicable taxes unless stated otherwise.
For international buyers, prices may vary due to currency conversion or shipping charges.
Payments can be made through secure payment gateways integrated on our site.
We do not store or handle your card/bank details directly — all transactions are processed via encrypted payment systems.
5. Shipping & Delivery
We deliver across India and to selected international destinations.
Shipping costs and estimated delivery times are displayed at checkout.
International deliveries may be subject to customs duties, import taxes, or clearance delays beyond our control.
We are not responsible for such charges or delays once the product leaves India.
6. Order Confirmation & Cancellation
After placing an order, you will receive an email confirmation.
Orders can be canceled within 24 hours of purchase if not yet processed.
Once dispatched, orders cannot be canceled or modified.
We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or fraudulent activity.
7. Returns, Refunds & Replacements
We aim for complete customer satisfaction.
Please read carefully:
Returns: Accepted only for defective or damaged items received within 7 days of delivery.
Refunds: Processed after verifying the returned product condition. Shipping costs are non-refundable.
Replacements: Issued only for the same item or product value (subject to stock availability).
Products made from natural fibers may have minor texture or color variations — these are not valid reasons for return.
For all return/refund queries, contact [email protected] with order details and product photos.
8. Intellectual Property Rights
All website content — including text, graphics, images, logos, product names, and layout — is the property of Royal Rich and protected under copyright laws.
You may not reproduce, copy, distribute, or modify any material from our website without prior written consent.
9. Third-Party Links
Our website may contain links to third-party websites such as marketplaces, logistics partners, or social platforms.
We are not responsible for the content, privacy policies, or actions of these external websites.
10. Limitation of Liability
Royal Rich will not be liable for:
Any indirect, incidental, or consequential damages arising from use of our products or website.
Delays or failures due to factors beyond our control (natural disasters, customs delays, etc.).
Minor differences between product photos and actual delivered items due to natural material characteristics.
Our total liability shall not exceed the value of the product purchased.
11. International Orders
For export customers:
Compliance with local import laws, taxes, and duties lies with the buyer.
We provide full support with invoice, packaging list, and shipment details upon dispatch.
We follow international export practices and documentation standards.
12. User Accounts
If you create an account on our website:
You are responsible for maintaining the confidentiality of your login credentials.
You agree to provide accurate and current information.
We reserve the right to suspend or terminate accounts that violate our terms or misuse our platform.
13. Privacy Protection
Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.
15. Changes to These Terms
Royal Rich reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will take effect immediately upon being posted on this page.
16. Contact Us
For questions, clarifications, or complaints regarding these Terms, please contact:
Royal Rich
Email: [email protected]
Website: www.royalrich99.com
Location: Tamil Nadu, India