Last Updated: [11-11-2025]
Thank you for shopping with Royal Rich.
We value your trust and are committed to providing you with authentic, handcrafted, and eco-friendly products made from natural fibers such as Dharba grass, banana fiber, and traditional handloom materials.
Because each of our products is handcrafted and made from natural materials, slight variations in color, texture, and size are part of their natural charm — not defects.
This Return & Refund Policy explains how we handle returns, replacements, and refunds for both domestic and international orders.
1. Eligibility for Returns
We accept returns only in the following cases:
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The item you received is damaged or defective upon delivery.
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You received a different product than what you ordered.
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The product is missing parts or incomplete (verified by our team).
All return requests must be made within 7 days of receiving your order.
2. Non-Returnable Items
We cannot accept returns for:
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Products damaged due to improper use or handling after delivery.
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Custom-made or personalized items.
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Products that show natural variations in fiber, weave, or color (common with handmade goods).
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Items sold during clearance or promotional discounts.
3. Return Process
If your item meets the return criteria:
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Email us at: [email protected] with your order ID, issue description, and clear photos of the product.
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Our support team will verify the request within 2–3 working days.
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Once approved, we’ll share the return shipping instructions.
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Please ensure the product is unused, in its original packaging, with all tags intact.
For domestic orders, you may be asked to ship the product back to our Tamil Nadu address.
For international orders, we may guide you on alternative solutions to reduce logistics costs.
4. Refund Policy
Once your returned item is received and inspected, we will notify you of the refund approval or rejection.
If approved:
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Refunds will be issued to your original payment method within 7–10 working days.
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Shipping and handling charges are non-refundable.
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For international payments, currency conversion and transfer fees may apply depending on your bank.
If your refund is delayed, please contact your bank or card provider first. Then email us at [email protected] for assistance.
5. Replacement Policy
We offer replacement instead of refund where possible.
If a replacement of the same item is unavailable, we may offer:
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A different item of equal value, or
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A store credit for your next purchase.
6. Order Cancellations
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Orders can be canceled within 24 hours of placement if not yet processed.
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Once dispatched, cancellations are not possible.
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To request cancellation, contact us immediately via email or WhatsApp.
7. International Orders
For export customers:
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Refunds and replacements are subject to customs and import regulations of your country.
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We are not responsible for delays, customs duties, or local import taxes.
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In case of product damage during transit, please notify us within 48 hours of delivery with photos for claim support.
8. Damaged or Defective Products
If your product arrives damaged:
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Take clear unboxing photos or a short video as proof.
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Email the details to [email protected] within 48 hours of delivery.
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We will assist you with either a replacement or a partial refund based on the situation.
9. Contact Information
For all return, refund, or replacement requests, please contact:
Royal Rich
Email: [email protected]
Website: www.royalrich99.com
Location: Tamil Nadu, India
10. Policy Updates
Royal Rich reserves the right to modify this Return & Refund Policy at any time without prior notice.
All changes will be updated on this page with a revised “Last Updated” date.